Many dedicated server providers include a service level agreement based on network up-time. Some dedicated server hosting providers offer a 100% up-time guarantee on their network. By securing multiple vendors for connectivity and using redundant hardware, providers are able to guarantee higher up-times; usually between 99-100% up-time if they are a higher quality provider. One aspect of higher quality providers is they are most likely to be multi-homed across multiple quality up-link providers, which in turn, provides significant redundancy in the event one goes down in addition to potentially improved routes to destinations.
Microsoft offers software licenses through a program called the Service Provider License Agreement. The SPLA model provides use of Microsoft products through a monthly user or processor based fee. SPLA software includes the Windows Operating System, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint and shoutcast hosting, and many other server based products.