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After everyone has an individual account, be sure to create some general accounts for different roles. For example, it’s better to create a [email protected] account than to just have that email go to a specific person (what happens if that person leaves or takes on a new role within the company?). Don’t go overboard though—having too many email accounts can get confusing for everyone.
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Nice article about how easy it is to set up an email. I do have a question though. If readers follow the steps that are outlined above, don’t your response emails say something along the lines of “sent on behalf of [email protected] by [email protected]“? This would still expose your main private email and still doesn’t look quite as professional. Wouldn’t it be better to implement google apps?
The reason I ask is due to Barbara’s question about changing email provider as she has her own business domain, a web site and emails ending (say @xxx.com). If she changed email provider then using your analogy, then the hard-working mail team might be a team of contractors handling all her mail and then if she changes to a different provider then that would be equivalent to the old team being fired and new team of contractors put in their place. So same address, same building, same mail boy delivering it to your desk but a new mail room team. Would that be correct?
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Post initial setup, a primary concern will be the log-on issue. If your organization is fine with a separate log-on for your email provider, then this step will be quick. However, that's not typically what businesses want or users expect. In general, users expect to sign onto their desktops and have their email and file sharing sign-ons happen as part of that one-step process. Not surprisingly, this is called Single Sign-On (SSO) and it's enabled in one of three ways: through the use of a back-end directory service like Microsoft Active Directory (AD); an identity management service, like Okta (one of our Editors' Choice winners in that category); or several compatible web services that include SSO along with other apps and email services, like Google G Suite Business and Microsoft Office 365 Business Premium (two of the top providers reviewed here). Which method you choose depends on how your business is configured today and your long-term cloud services strategy. It's definitely a conversation you'll need to have either with your in-house IT staff or your outside IT consultant.
Once you get your custom email address set up, your next task is to create individual email addresses (the part before the @). Fortunately (or unfortunately, if you’re bad at making decisions), the possibilities are endless. You can use your first name, your last name, some combination of the two, generic words like “owner” or “support”, nicknames like “bossman” or “lordofemail”, or any other name you can think of.
The format of email addresses is [email protected] where the local part may be up to 64 octets long and the domain may have a maximum of 255 octets. The formal definitions are in RFC 5322 (sections 3.2.3 and 3.4.1) and RFC 5321—with a more readable form given in the informational RFC 3696 and the associated errata. Note that unlike the syntax of RFC 1034, and RFC 1035 there is no trailing period in the domain name.
For those unlucky enough to choose an email host that doesn't have built-in spam detection, it can often be an ordeal to route email correctly through a third-party filtering service. Some businesses actually prefer engaging with a third-party spam filterer, mostly for compliance or customization reasons. But, for the majority of SMBs, this is headache they would be best off trying to avoid.